Q&A

• Q:

  Is home care just for seniors?

  A:

  Home care is available for any adult who requires support with everyday tasks at home—that includes both the young and the young at heart. While many of our clients are seniors who want to maintain their independence at home, our young adult clients also benefit from home care support in regards to post-surgery or auto injury recovery, home transitions after lengthy hospitalizations, cancer treatment support, assistance in managing chronic conditions, and more.

  • 1 year ago
• Q:

  Does HomeWell provide home care services for someone living in an assisted living facility or nursing home?

  A:

  Yes, HomeWell provides home care services wherever a client calls “home.” Our Care Managers will meet with the family to conduct a thorough assessment and develop a care plan that best meets the needs of the client and the environment in which they reside.

  • 1 year ago
• Q:

  Do I need a doctor’s order to receive home care services?

  A:

  No. While we often work in collaboration with medical care teams to support a client’s established care plan, physician’s orders or referrals are not required when it comes to receiving non-medical home care services.

  • 1 year ago
• Q:

  Can you help me figure out if I have coverage?

  A:

  Of course! Our dedicated care team is available to help you determine the scope of your benefits coverage. Simply contact our office, and our experts will guide you through your options to find the most cost-effective payment methods and care services that match your financial circumstances.

  • 1 year ago
• Q:

  What is the process to get started?

  A:

  If you require immediate home care assistance, we recommend calling us directly for the quickest response. Alternatively, you can reach out to us through our contact form online, and we’ll promptly schedule an assessment and assign a dedicated Care Manager who will start working with you to craft a personalized care plan.

  • 1 year ago
• Q:

  Can I make changes to my schedule?

  A:

  If you need to make changes to your schedule for any reason, whether it’s due to unforeseen situations, appointments, or other factors, we’re here to assist. Our team is dedicated to working closely with you to ensure your care plan aligns with your evolving needs and circumstances.

  • 1 year ago
• Q:

  How do you screen your caregivers?

  A:

  At HomeWell, we only hire individuals we would feel comfortable welcoming into our own homes. Our pre-employment screening process for all employees is thorough, with nationwide background, criminal, immigration, and identity checks, along with competency testing.

  • 1 year ago
• Q:

  Are you licensed, bonded and insured?

  A:

  We are compliant with any state registration and licensing requirements and our bonding provides an extra layer of protection for both you and our caregivers. Additionally, we have taken proactive measures to ensure that we are covered by insurance in case of any unforeseen circumstances. At HomeWell, we value your safety, security and satisfaction above all else.

  • 1 year ago
• Q:

  Can I use your services if I have home health?

  A:

  Absolutely! Home health and home care serve different purposes but can work together to provide holistic support for your family’s medical and non-medical needs. Our local HomeWell agencies collaborate with your home health providers and provide the non-medical support portion of your loved one’s holistic care plan.

  • 1 year ago